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Shipping FAQ

Shipping FAQ

We process and ship packages Monday through Friday. We do not offer shipping or delivery on the weekends or on holidays.

We will send you a shipping confirmation email when your order has been shipped. You will be able to track your package the entire way. From the Carrier first scan to delivery day. Please make the necessary arrangements to be present at the time of delivery, because unfortunately, we aren’t responsible for orders that show as “DELIVERED."

Please note that any orders placed on Friday after 3:00pm, Saturday, or Sunday are processed the following Monday. (If Monday is a Holiday, then the order will be processed on Tuesday and so on)

Please be aware that International orders placed without a valid Phone Number could be retained at customs and in some cases returned to the sender.

Please note there may be a slight color differentiation on products due to different computer monitors etc. This should be expected and is not within our control.

Domestic Orders

Within the US The Standard Shipping Cost is $4.95 7-35 days regardless the package weight or the amount of items shipped. May take 10-20 days to process and the ship out since we are moving to a new US facility.

If your order is over $50 you will receive a Free Standard Shipping. The length of shipping can be longer depending on where it is being delivered to in the US.

Once the order has been shipped, a tracking number will be emailed to the email address that was provided during checkout.

If it is being claimed that packages have not been received after the 15 business days disclaimer and estimated shipping time, the tracking number provided will be checked by us.

How Can I track My Order?

https://usps.com or use https://track.aftership.com 

Can I cancel my order?

No, once your order is place, your item will be placed in the que to be picked up from USPS.  

International Orders

Please be aware that International orders placed without a valid Phone Number could be retained at customs!

Shipping to CANADA is $14.99 flat rate and on orders over $100 the shipping is FREE!

Outside the US The shipping cost is from $19.99

Please allow up to 7 business days for your order to be processed/sent out (weekends are not business days).

Please note shipping speed mentioned above are estimated only. Non-major Urban Regions, Northern Regions and Remote Regions may expect longer delivery time. International shipment may expect a delay due to customs clearance. We ship as quick as possible but we have no control over the delivery time.

All returns are responsible for return shipping costs. Not all products are returnable.

Will all of my items be sent in the same box/package?
Not all of your items will be sent together, many of them will be sent in a separate packages for coordination and logistic reasons.